Shop Factory Direct Reviews

"Shopfactorydirect.com" is a source for today's hottest trends in home furnishings and more. The site offers a wide range of styles to best fit a home's decor, including traditional, contemporary, and transitional furnishings. However, customer reviews suggest mixed experiences with the company. Some customers have praised the company for its excellent customer service and quality of products. For instance, one customer was extremely happy with the two chairs they purchased, which perfectly matched their new sofa. On the other hand, some customers have expressed dissatisfaction with their purchases and the company's customer service. Issues raised include delayed deliveries and difficulties with returns and refunds. For example, one customer reported waiting over 2 1/2 months to receive their product. Therefore, potential customers are advised to carefully consider these factors when making a purchase from "Shopfactorydirect.com".

Yes, there are several complaints about Shopfactorydirect.com's payment process. Some customers have reported billing issues and problems with delivery after payment. One customer mentioned a situation where they ordered a dining room suite and received only a partial shipment. Despite multiple attempts to contact the company, they received no response. Another customer reported that they bought a set of furniture on a layaway payment plan and completed their payments, but the furniture was not delivered as promised. Yet another customer reported that they placed an order and canceled it within 24 hours, but the company kept calling them for payment. These complaints suggest that there may be significant issues with Shopfactorydirect.com's payment and delivery processes. Please note that this information is based on customer reviews and complaints found online. It's always a good idea to do thorough research and read reviews before making a purchase from any online retailer.

Shop Factory Direct accepts returns and refunds within 30 days of delivery, as long as the items are in their original condition and packaging. You will be responsible for the return shipping costs and a 15% restocking fee.

Shop Factory Direct usually ships your order within 3-5 business days after receiving your payment confirmation. The delivery time depends on your location and the availability of the items.

Shop Factory Direct provides free shipping and white glove delivery service to most locations in the US. The white glove delivery service includes unpacking, assembly, placement, and removal of packaging materials. Some items may require additional shipping fees depending on the size, weight, or destination of the package.

Shop Factory Direct accepts major credit cards (Visa, MasterCard, American Express) and digital payment platforms like PayPal for secure transactions.